Replacing Stamps with Smarter Rewards: Tamp & Grind's Transition to QR Wallet Pass Rewards

<p style="text-align: left;">Tamp &amp; Grind, a specialty coffee shop in Lancing, relied on a previous loyalty provider’s NFC-based stamp system. The setup was familiar, but it created fraud risks, limited reward options, and shallow customer insight. FaciliPay helped the business move to secure QR wallet pass rewards that are easier to manage and more useful for influencing customer behaviour.</p><blockquote><p style="text-align: left;">My side hustle became my main hustle — and with FaciliPay, running loyalty is now effortless.”<br><strong>Adam Mosley, Owner, Tamp &amp; Grind</strong></p></blockquote><div class="cs-video cs-video-full" data-video="true" data-align="full"><iframe src="https://player.vimeo.com/video/1109046362" frameborder="0" allow="autoplay; fullscreen; picture-in-picture; encrypted-media" allowfullscreen="true" loading="lazy"></iframe></div><h2 style="text-align: left;">The Challenge</h2><img src="https://hub.loylap.com/hs-fs/hubfs/Untitled%20design%20(7).gif?width=1400&amp;height=1400&amp;name=Untitled%20design%20(7).gif" alt="" width="77%" data-align="right" class="cs-img cs-img-right" style="width: 77%;"><h3 style="text-align: left;">Moving from NFC-based stamps to QR-linked rewards</h3><p style="text-align: left;">At first glance, an NFC-based loyalty programme was convenient, but under the hood there were critical weaknesses holding Tamp &amp; Grind back.</p><ul><li><p style="text-align: left;"><strong>Stamp-only limitation:</strong> the previous system locked the business into a basic stamp collection mechanic. It worked for routine visits, but it could not easily support credit-back offers, prepaid bonuses, or strategic discounts designed to drive higher spend per visit.</p></li><li><p style="text-align: left;"><strong>Fraud vulnerability:</strong> NFC tags can be tapped multiple times by any device in range, often without staff noticing. In an unsupervised setting, that opened the door to abuse and reward leakage.</p></li><li><p style="text-align: left;"><strong>Shallow insights:</strong> the previous business portal offered only surface-level data. Without customer value, visit frequency, and spend pattern visibility, Tamp &amp; Grind was flying blind.</p></li></ul><p style="text-align: left;">For a coffee shop whose success depends on repeat visits from the same local audience, this was not just inconvenient. It was a barrier to growth.</p><img src="https://pdxgybcqigjepeuikhea.supabase.co/storage/v1/object/public/media/case-studies/uploads/1777463791596-lm0ntv-cropped.jpg" alt="Tamp &amp; Grind mobile loyalty experience" width="49%" data-align="left" class="cs-img cs-img-left" style="width: 49%;"><h2 style="text-align: left;">The Outcome</h2><h3 style="text-align: left;">A loyalty system designed to keep every reward secure, every customer visible, and every offer flexible</h3><p style="text-align: left;">The difference was immediate. Tamp &amp; Grind gained a loyalty setup that could support everyday rewards while also creating the transactional data needed to understand what customers actually like and purchase.</p><ul><li><p style="text-align: left;"><strong>Fraud-resistant loyalty:</strong> each QR code is tied to a unique customer account, verified in real time, and stored securely in Apple Wallet or Google Wallet.</p></li><li><p style="text-align: left;"><strong>Full transaction visibility:</strong> the team can see spend history, reward balances, and redemption patterns from one dashboard.</p></li><li><p style="text-align: left;"><strong>Multiple reward types:</strong> beyond digital stamps, Tamp &amp; Grind can run credit-back campaigns, instant discounts, and prepaid top-up bonuses.</p></li><li><p style="text-align: left;"><strong>Operational flexibility:</strong> rewards are applied automatically at checkout, reducing friction for both staff and customers.</p></li><li><p style="text-align: left;"><strong>Always in sight:</strong> by being visible in customers’ Apple Wallet or Google Wallet, Tamp &amp; Grind stays top of mind in a place customers check every day.</p></li></ul><h2 style="text-align: left;">How it works</h2><img src="https://pdxgybcqigjepeuikhea.supabase.co/storage/v1/object/public/media/case-studies/uploads/1777463805309-v5890d-cropped.jpg" alt="Customer quote about saving a QR code to Apple Wallet or Google Wallet" width="48%" data-align="right" class="cs-img cs-img-right" style="width: 48%;"><h3 style="text-align: left;">Quick, simple, and built for zero friction</h3><ol><li><p style="text-align: left;"><strong>Download and sign up:</strong> customers download the app and create an account with their email.</p></li><li><p style="text-align: left;"><strong>Find Tamp &amp; Grind:</strong> a quick search connects them directly to the coffee shop’s loyalty programme.</p></li><li><p style="text-align: left;"><strong>Top up and get bonus credit:</strong> if top-up bonuses are enabled, customers can add funds and receive an instant credit-back bonus.</p></li><li><p style="text-align: left;"><strong>Order, pay, and earn rewards:</strong> every payment earns rewards automatically, with no separate stamp cards or extra checkout steps.</p></li><li><p style="text-align: left;"><strong>Show the QR code and go:</strong> customers present their QR code from the app or store it in Apple Wallet or Google Wallet for instant scanning.</p></li></ol><blockquote><p style="text-align: left;">The fact that customers can save their QR code to Apple Wallet or Google Wallet is huge — it’s quick, instant, and there’s no faff.</p></blockquote><h2 style="text-align: center;"><span style="font-size: 36px;">The impact was clear!</span></h2><img src="https://hub.loylap.com/hs-fs/hubfs/Images%20for%20Blogs%20(52).png?width=2000&amp;height=1270&amp;name=Images%20for%20Blogs%20(52).png" alt="Tamp &amp; Grind loyalty activity results" width="75%" data-align="center" class="cs-img cs-img-center" style="width: 75%;"><h3 style="text-align: left;">Stamps doubled, redemptions tripled</h3><p style="text-align: left;">Since launching in Q1 2025, Tamp &amp; Grind has seen loyalty activity build strong momentum, proving that customers are engaging with the new system and returning more often.</p><ul><li><p style="text-align: left;"><strong>Q1 launch period:</strong> 656 stamps collected and 86 rewards redeemed.</p></li><li><p style="text-align: left;"><strong>Q2 April–June:</strong> 1,721 stamps collected and 226 rewards redeemed.</p></li></ul><p style="text-align: left;">The jump from Q1 to Q2 shows more than double the stamps collected and nearly triple the redemptions. With every scan, Tamp &amp; Grind is turning casual visitors into committed regulars while gaining the data needed to keep that growth brewing.</p><img src="https://hub.loylap.com/hs-fs/hubfs/Images%20for%20Blogs%20(53).png?width=2000&amp;height=1270&amp;name=Images%20for%20Blogs%20(53).png" alt="Tamp &amp; Grind loyalty redemptions growth" width="75%" data-align="center" class="cs-img cs-img-center" style="width: 75%;"><h2 style="text-align: left;">A quick glimpse into real customer behaviour</h2><p style="text-align: left;">With the business dashboard, Tamp &amp; Grind can see who their customers are and how they interact with the business, moving away from guesswork and toward practical customer influence.</p><h3 style="text-align: left;">From the first quarter of use, the data revealed:</h3><img src="https://hub.loylap.com/hs-fs/hubfs/Images%20for%20Blogs%20(3).gif?width=963&amp;height=612&amp;name=Images%20for%20Blogs%20(3).gif" alt="Tamp &amp; Grind customer insight dashboard animation" width="62%" data-align="right" class="cs-img cs-img-right" style="width: 62%;"><ul><li><p style="text-align: left;">a clear gender ratio skewed toward female customers, making up the majority of the loyalty base;</p></li><li><p style="text-align: left;">the 35–44 age group emerged as the largest segment, representing the shop’s core clientele;</p></li><li><p style="text-align: left;">top customer reports showed exactly who the most loyal patrons are by name, highlighting those who visit most often and spend the most.</p></li></ul><p style="text-align: left;">This is only a glimpse of the data Tamp &amp; Grind can access. The dashboard gives the team a deeper view into spending patterns, visit frequency, and orders placed, helping them create targeted rewards for their biggest age segment, design campaigns that resonate with their largest demographic, and personally thank top customers with special discounts or rewards.</p><blockquote><p style="text-align: left;">The gift card feature is brilliant — customers can load credit straight into their app and redeem it just by scanning their QR code.</p></blockquote><h2 style="text-align: left;">Gift cards that bring new customers through the door</h2><img src="https://hub.loylap.com/hs-fs/hubfs/Gift%20Cards%20Mockup%20Falling%20(1).png?width=900&amp;height=600&amp;name=Gift%20Cards%20Mockup%20Falling%20(1).png" alt="Branded gift card mockups for Tamp &amp; Grind" width="79%" data-align="right" class="cs-img cs-img-right" style="width: 79%;"><p style="text-align: left;">Tamp &amp; Grind’s gift cards run on the same secure QR code technology as their loyalty rewards. They are instantly scannable, fraud-resistant, and integrated with the existing POS setup.</p><p style="text-align: left;">Whether purchased in-store or online, sent instantly by email, or handed over the counter, each card is tracked in real time through the same dashboard used for monitoring loyalty activity and orders.</p><p style="text-align: left;">Cards can be fully branded to match Tamp &amp; Grind’s identity and come in two formats: reusable physical PVC cards that can be reloaded or reissued, and digital cards that can be scheduled for future delivery or sent instantly. Both formats can also double as loyalty or membership cards, creating more customer engagement opportunities.</p><p style="text-align: left;">For Tamp &amp; Grind, gift cards are not just a nice extra. They are a strategic tool that can reach new customers, bring revenue in upfront, and encourage return visits.</p><blockquote><p style="text-align: left;">It’s straightforward, easy to train staff on, and we’ll definitely be integrating FaciliPay into our next site.</p></blockquote><p style="text-align: left;"></p>

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