How Two Boutique Clothing Stores Show Customer Appreciation
O’Donnell Boutique and Lily Store use loyalty accounts, branded key fobs and gift cards to recognise loyal customers and encourage repeat visits.
- Client: O’Donnell Boutique & Lily Store
- Industry: Retail / Fashion
- Format: Written case study
- Read time: 3 min
<img src="https://hub.loylap.com/hs-fs/hubfs/Logo-3.png?width=400&height=402&name=Logo-3.png" alt="" width="25%" data-align="right" class="cs-img cs-img-right" style="width: 25%;"><p style="text-align: left;">Facilipay has been a valuable tool for two stores in Limerick, Ireland when it comes to rewarding customers. O'Donnell Boutique and the Lily Store have seen success with FaciliPay loyalty cards and gift cards over the years. When they were looking for a way to show their appreciation to their customers, FaciliPay was the perfect solution.</p><hr><h2 style="text-align: center;">O'Donnell Boutique & Lily Store know the value of rewarding loyal customers</h2><div class="cs-video cs-video-center" data-video="true" data-align="center"><iframe src="https://player.vimeo.com/video/440682114" frameborder="0" allow="autoplay; fullscreen; picture-in-picture; encrypted-media" allowfullscreen="true" loading="lazy"></iframe></div><p style="text-align: center;">Recognising and thanking loyal customers was one of the main goals. They wanted to provide recognition for their best customers while encouraging more repeat business, increasing transaction values with each interaction – it’s about creating an experience that will keep them coming back.</p><hr><h2 style="text-align: left;">Little Things That Make a Big Difference</h2><img src="https://pdxgybcqigjepeuikhea.supabase.co/storage/v1/object/public/media/case-studies/uploads/1777476612190-oss5ht.png" alt="" width="50%" data-align="right" class="cs-img cs-img-right" style="width: 50%;"><p style="text-align: justify;">Implementing Facilipay, they were able to create a system that rewarded customers for their loyalty. This recognition encouraged customers to keep coming back, and the majority of their regular customers now have a loyalty account with them.</p><p style="text-align: justify;">The system is very easy for customers to use, and they’re delighted with the rewards that the loyalty program gives them. They can collect and redeem their loyalty rewards using either the FaciliPay mobile app or a Lily Store or O’Donnell Boutique custom branded key fob, giving them additional flexibility.</p><hr><h2 style="text-align: left;">Increased business for Lily Store and O'Donnell Boutique</h2><img src="https://hub.loylap.com/hs-fs/hubfs/Business.png?width=400&height=319&name=Business.png" alt="Retail loyalty business growth" width="50%" data-align="left" class="cs-img cs-img-left" style="width: 50%;"><p style="text-align: justify;">The loyalty program has resulted in increased business for both stores and helped create lasting relationships with their customers. This is a win-win for both the customer and the business.</p><p style="text-align: justify;">This is just one example of how FaciliPay has helped businesses build relationships with their customers. With the help of FaciliPay Loyalty, they were able to incentivise customer loyalty and offer an easy way to collect rewards in-store.</p><hr><h2 style="text-align: center;">The ideal rewards system for your store</h2><p style="text-align: center;">If you’re looking for ways that your business can show appreciation towards loyal customers without breaking the bank, FaciliPay is the perfect solution. With our help, you can create a system that rewards customers for their loyalty and encourages them to keep coming back. Contact us today to learn more!</p><p style="text-align: left;"></p>
More Facilipay case studies
Browse all customer stories or talk to our team about your project.