Digital workplace catering in a multi-tenant environment

Johnson Controls Ireland and catering partner BaxterStorey used FaciliPay to overcome the challenges of a multi-tenant workplace. The platform enables targeted campaigns and loyalty schemes for different employee groups within a single café, simplifying operations and driving sustained engagement.

Client: Johnson Controls
Industry: Corporate Workplace
Format: Written case study
Read time: 3 min

Operating workplace catering in a shared building environment introduces a unique set of challenges: multiple companies, different employee benefit structures, and a single on-site catering operation. Johnson Controls Ireland partnered with BaxterStorey and Facilipay to digitise workplace catering in a way that enables targeted employee engagement, operational simplicity, and measurable outcomes without adding friction for staff or employees.Since onboarding in 2018, Facilipay has evolved from a cashless payment option into a closed-loop engagement platform, allowing BaxterStorey to run differentiated campaigns for multiple organisations within the same facility. Over time, this has supported consistent growth in app usage, high campaign participation, and sustained daily engagement at the site.<div class="cs-video cs-video-center" data-video="true" data-align="center"><iframe src="https://www.youtube.com/embed/sm-qiJm_a7I" frameborder="0" allow="autoplay; fullscreen; picture-in-picture; encrypted-media" allowfullscreen="true" loading="lazy"></iframe></div>Johnson Controls is a global leader in smart building solutions, with a strong focus on digital transformation across workplace touchpoints. At its Irish facility, catering services are operated by BaxterStorey and serve a diverse on-site population, including Johnson Controls Ireland (JCI) employees and neighbouring tenant organisations such as Orsted.<img src="https://pdxgybcqigjepeuikhea.supabase.co/storage/v1/object/public/media/case-studies/imports/1776941260483-1.png" alt="" data-align="center" class="cs-img cs-img-center">This multi-tenant setup required a catering solution that could:<ul><li>Deliver different benefits to different employee groups</li><li>Remain simple and reliable for catering teams</li><li>Scale across daily service without slowing queues</li><li>Provide visibility into engagement and usage patterns</li></ul><h2 style="text-align: left;">The challenge</h2>Traditional workplace catering models struggle to support policy-driven differentiation. Discounts and incentives are often broad, manually applied, or difficult to track, particularly in environments where multiple employers share the same café.<img src="https://pdxgybcqigjepeuikhea.supabase.co/storage/v1/object/public/media/case-studies/uploads/1776944843199-psa662.jpg" alt="" width="54%" data-align="right" class="cs-img cs-img-right" style="width: 54%;">For Johnson Controls and BaxterStorey, the key challenge was not adoption alone, but control and flexibility:<ul><li>How to run targeted campaigns for specific employee groups</li><li>How to influence behaviour without blanket discounting</li><li>How to do this within one physical catering operation</li></ul>All while keeping the experience fast and intuitive for employees.<h2 style="text-align: left;">Facilipay’s role in the ecosystem</h2><img src="https://pdxgybcqigjepeuikhea.supabase.co/storage/v1/object/public/media/case-studies/uploads/1776941865169-psjr85-cropped.jpg" alt="" data-align="center" class="cs-img cs-img-center">Facilipay was implemented as a closed-loop workplace payments and engagement platform, sitting at the centre of the catering experience.Key capabilities in use include:<ul><li>App-based digital wallet tied to employee identity (email domain)</li><li>Self-checkout (Grab & Go) for fast, frictionless purchases</li><li>Rule-based digital campaigns by company, day and menu category</li><li>Stamp-based loyalty mechanics to encourage repeat visits</li></ul>This enabled BaxterStorey to operate multiple campaigns in parallel, each with distinct eligibility rules—without overlap, manual intervention, or operational complexity at the point of sale.<h2 style="text-align: left;">Adoption and engagement over time</h2><img src="https://pdxgybcqigjepeuikhea.supabase.co/storage/v1/object/public/media/case-studies/imports/1776941261132-5.png" alt="Phone displaying a digital wallet with loyalty stamps." width="85%" data-align="right" class="cs-img cs-img-right" style="width: 85%;">Rather than focusing on early-stage rollout, Johnson Controls used Facilipay as a long-term digital layer within the workplace. From 2020 onwards, as on-site activity normalised, cashless usage through the app showed a steady upward trend, reflecting renewed daily engagement rather than short-term spikes.This pattern suggests that digital catering became a default part of the workday supporting convenience, speed, and consistency for employees using the café.<h2 style="text-align: left;">Campaigns in a shared workplace environment</h2><img src="https://pdxgybcqigjepeuikhea.supabase.co/storage/v1/object/public/media/case-studies/uploads/1776941438675-pirpxc-cropped.jpg" alt="Phone showing a targeted lunch campaign in the Facilipay app." width="41%" data-align="right" class="cs-img cs-img-right" style="width: 41%;">At the Johnson Controls site, BaxterStorey operates a single café serving multiple organisations. Using Facilipay, they are able to run distinct digital campaigns for different companies simultaneously, without affecting service flow or employee experience.In practice, this means:<ul><li>Each company can offer different incentives to its employees</li><li>Eligibility is enforced automatically via employee identity</li><li>Campaigns run in parallel within the same physical space</li><li>Catering teams operate as usual, without manual checks or overrides</li></ul>This capability is particularly valuable in multi-tenant workplaces, where benefit structures vary by employer but infrastructure is shared.<blockquote>Multiple campaigns. One seamless checkout experience.</blockquote><h2 style="text-align: left;">Targeted incentives, applied seamlessly</h2>At this site, two separate lunch campaigns were active at the same time:<ul><li>A controlled lunch discount for Johnson Controls Ireland employees</li><li>A subsidised lunch programme for Orsted employees</li></ul>Each campaign had its own rules, discount levels and eligibility criteria. From the employee’s perspective, the experience remained simple: open the app, pay as usual, and the correct benefit was applied automatically.Loyalty reinforcing everyday behaviourAlongside campaigns, a stamp-based coffee loyalty programme was used to support repeat, everyday engagement. Loyalty complemented targeted discounts by encouraging habitual on-site visits rather than short-term promotional spikes.This layered approach allowed BaxterStorey to balance incentives for specific behaviours with long-term engagement mechanisms, without increasing discount dependency.<h2 style="text-align: left;">Client perspective</h2>Mary White, Operations Project Manager at Johnson Controls, notes:<blockquote>We implemented the pre‑ordering feature and that allowed our staff to pre‑order their meals. But not only that, it allowed our neighbors and our tenants in the building with us to pre‑order their lunches as well from our restaurant. A digital wallet can have huge cost savings for not only the business but for the employee.</blockquote><h2 style="text-align: left;">Key takeaways</h2><ul><li>Digital campaigns can be targeted by employers within a shared workplace</li><li>Multiple incentives can run in parallel without operational complexity</li><li>Automatic eligibility ensures accuracy and consistency</li><li>Loyalty supports sustained engagement alongside targeted discounts</li></ul>Together, these elements demonstrate how Facilipay enables controlled, measurable employee engagement in complex, multi-tenant workplace environments.

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