Dublin Airport Authority (DAA): Self-service Fast Track Kiosks

<p style="text-align: justify;">DAA required a reliable way for passengers to purchase Fast Track access on demand within the airport, without relying solely on pre-booked online purchases. Facilipay transformed existing Clover POS devices into passenger-facing self-service kiosks that allow travellers to select a Fast Track or Lounge Pass product, pay by card or mobile wallet, and receive a printed QR voucher for validation later in the passenger journey.</p><img src="https://pdxgybcqigjepeuikhea.supabase.co/storage/v1/object/public/media/case-studies/uploads/1778164337252-pkbvui-cropped.jpg" alt="" data-align="center" class="cs-img cs-img-center"><p style="text-align: justify;">The solution combined airport-grade operational requirements with a simple retail experience: unattended kiosk mode, locked-down device security, aviation-standard QR printing, real-time inventory controls, and cloud-based reporting. Public coverage of the rollout positioned the deployment as Ireland’s first Fast Track Pass kiosk system, with expansion across Terminals 1 and 2.</p><h2 style="text-align: justify;">The challenge</h2><p style="text-align: justify;">Airport security queues are time-sensitive, high-pressure environments. DAA needed an on-demand purchase option that could give passengers access to Fast Track at the airport itself, while maintaining operational control over availability and passenger throughput.</p><p style="text-align: justify;">The requirement was not simply to sell a ticket; it was to engineer a secure, unattended airport kiosk workflow capable of operating continuously in a busy passenger environment.</p><ul><li><p style="text-align: justify;">Enable Fast Track voucher purchase at the point of need, close to security entry.</p></li><li><p style="text-align: justify;">Accept cashless payments including contactless and chip &amp; PIN.</p></li><li><p style="text-align: justify;">Print a voucher with a QR/barcode that meets DAA’s validation requirements.</p></li><li><p style="text-align: justify;">Control Fast Track availability in 15-minute intervals to protect lane capacity.</p></li><li><p style="text-align: justify;">Operate safely in unattended mode using existing contracted Clover POS infrastructure.</p></li></ul><h2 style="text-align: justify;">Facilipay’s role in the ecosystem</h2><p style="text-align: justify;">Facilipay developed a self-checkout application that subsumed the existing Clover POS hardware into a locked-down, passenger-facing kiosk experience. DAA staff configure the saleable products in Clover Inventory, assign them to a dedicated category, and place the device into customer-facing kiosk mode.</p><p style="text-align: justify;">Once live, the passenger journey is deliberately simple:</p><img src="https://pdxgybcqigjepeuikhea.supabase.co/storage/v1/object/public/media/case-studies/uploads/1778165398696-szkqns.png" alt="" data-align="center" class="cs-img cs-img-center"><p style="text-align: justify;">The kiosk resets automatically after each transaction, ready for the next passenger. This creates a sub-60-second purchase flow that is intuitive for a global passenger base with varying levels of technology familiarity.</p><h2 style="text-align: justify;">Engineering for unattended airport operations</h2><p style="text-align: justify;">The DAA deployment required product-level engineering beyond a standard self-checkout flow. Facilipay adapted the solution for airport operational constraints, including voucher validation, stock control, paper-state monitoring, and printer reliability.</p><ul><li><p style="text-align: justify;">Aviation-standard QR vouchers: printed access tokens compatible with DAA validation requirements.</p></li><li><p style="text-align: justify;">Time-based availability control: stock and sales limits can be managed across 15-minute intervals.</p></li><li><p style="text-align: justify;">Remote configuration: pricing and availability can be managed through cloud-connected inventory controls.</p></li><li><p style="text-align: justify;">Locked-down kiosk mode: prevents passengers from accessing the wider Clover device environment.</p></li><li><p style="text-align: justify;">Paper-state monitoring: “Low on Paper” and “Out of Paper” states prevent failed voucher issuance.</p></li><li><p style="text-align: justify;">External printer integration: a Star Micronics printer with guillotine and larger roll capacity reduces jams and downtime.</p></li></ul><h2 style="text-align: justify;">Public validation and market recognition</h2><p style="text-align: justify;">The DAA Fast Track rollout received coverage across Irish business, fintech, technology and hospitality media. The coverage reinforced three core messages: Facilipay powered Ireland’s first Fast Track Pass kiosk system, the solution expanded availability beyond online pre-booking, and additional kiosks were planned for rollout across both airport terminals.</p><section data-features="[{&quot;title&quot;:&quot;Irish Independent&quot;,&quot;description&quot;:&quot;Facilipay’s software enables passengers to purchase tickets through a self-service kiosk, which facilitates them to bypass security queues&quot;,&quot;iconUrl&quot;:&quot;https://pdxgybcqigjepeuikhea.supabase.co/storage/v1/object/public/media/case-studies/uploads/1778164438164-tjxx1e.png&quot;},{&quot;title&quot;:&quot;Ireland FinTech&quot;,&quot;description&quot;:&quot;The implementation of this technology is the latest innovation by the Irish fintech, who specialise in complex payment solutions across a multitude of sectors&quot;,&quot;iconUrl&quot;:&quot;https://pdxgybcqigjepeuikhea.supabase.co/storage/v1/object/public/media/case-studies/uploads/1778164508589-2d2x9p.jpeg&quot;},{&quot;title&quot;:&quot;Irish Mirror&quot;,&quot;description&quot;:&quot;Cashless payment technology developed by Irish fintech company Facilipay will power Ireland’s first Fast Track Pass system and passengers will be able to purchase tickets through a self-service kiosk.&quot;,&quot;iconUrl&quot;:&quot;https://pdxgybcqigjepeuikhea.supabase.co/storage/v1/object/public/media/case-studies/uploads/1778164616118-t444c9.png&quot;},{&quot;title&quot;:&quot;Irish Tech News&quot;,&quot;description&quot;:&quot;Facilipay is powering Ireland’s first ‘Fast Track Pass’ system at Dublin Airport&quot;,&quot;iconUrl&quot;:&quot;https://pdxgybcqigjepeuikhea.supabase.co/storage/v1/object/public/media/case-studies/uploads/1778164697516-au16wb.jpeg&quot;}]" data-align="center" data-columns="2" data-card-size="regular" class="cs-feature-grid-block cs-feature-grid-center cs-feature-grid-cols-2 cs-feature-grid-regular" data-feature-grid="true"><div class="cs-feature-grid-kicker">Features used</div><div class="cs-feature-grid-list"><article class="cs-feature-card"><span class="cs-feature-card-icon" aria-hidden="true"><img src="https://pdxgybcqigjepeuikhea.supabase.co/storage/v1/object/public/media/case-studies/uploads/1778164438164-tjxx1e.png" alt="" class="cs-feature-card-image" loading="lazy"></span><div class="cs-feature-card-body"><h3>Irish Independent</h3><p>Facilipay’s software enables passengers to purchase tickets through a self-service kiosk, which facilitates them to bypass security queues</p></div></article><article class="cs-feature-card"><span class="cs-feature-card-icon" aria-hidden="true"><img src="https://pdxgybcqigjepeuikhea.supabase.co/storage/v1/object/public/media/case-studies/uploads/1778164508589-2d2x9p.jpeg" alt="" class="cs-feature-card-image" loading="lazy"></span><div class="cs-feature-card-body"><h3>Ireland FinTech</h3><p>The implementation of this technology is the latest innovation by the Irish fintech, who specialise in complex payment solutions across a multitude of sectors</p></div></article><article class="cs-feature-card"><span class="cs-feature-card-icon" aria-hidden="true"><img src="https://pdxgybcqigjepeuikhea.supabase.co/storage/v1/object/public/media/case-studies/uploads/1778164616118-t444c9.png" alt="" class="cs-feature-card-image" loading="lazy"></span><div class="cs-feature-card-body"><h3>Irish Mirror</h3><p>Cashless payment technology developed by Irish fintech company Facilipay will power Ireland’s first Fast Track Pass system and passengers will be able to purchase tickets through a self-service kiosk.</p></div></article><article class="cs-feature-card"><span class="cs-feature-card-icon" aria-hidden="true"><img src="https://pdxgybcqigjepeuikhea.supabase.co/storage/v1/object/public/media/case-studies/uploads/1778164697516-au16wb.jpeg" alt="" class="cs-feature-card-image" loading="lazy"></span><div class="cs-feature-card-body"><h3>Irish Tech News</h3><p>Facilipay is powering Ireland’s first ‘Fast Track Pass’ system at Dublin Airport</p></div></article></div></section><h2 style="text-align: justify;">Operational impact</h2><p style="text-align: justify;">The solution created an additional on-premise sales channel for airport Fast Track and Lounge Pass products, while keeping DAA in control of passenger flow, product availability and operational reporting.</p><ul><li><p style="text-align: justify;">Passenger convenience: purchase at the airport concourse rather than relying only on online pre-booking windows.</p></li><li><p style="text-align: justify;">Revenue opportunity: a new self-service channel for access products at the point of passenger intent.</p></li><li><p style="text-align: justify;">Queue management: on-demand availability can be controlled in line with operational capacity.</p></li><li><p style="text-align: justify;">Operational resilience: unattended cashless kiosks reduce staff dependency and support high-footfall periods.</p></li><li><p style="text-align: justify;">Scalability: cloud-based infrastructure allows kiosks to be added or removed based on forecasted passenger footfall.</p></li></ul><h2 style="text-align: justify;">Key takeaways</h2><ul><li><p style="text-align: justify;">Facilipay transformed existing Clover POS devices into passenger-facing self-service kiosks.</p></li><li><p style="text-align: justify;">The solution enabled on-demand Fast Track and Lounge Pass purchasing in the airport concourse.</p></li><li><p style="text-align: justify;">QR voucher printing, time-based inventory controls and locked-down kiosk mode made the flow suitable for airport operations.</p></li><li><p style="text-align: justify;">Public coverage validated the deployment as a scalable airport innovation with planned expansion across terminals.</p></li><li><p style="text-align: justify;">The architecture can be adapted for other airports where access products need to be sold quickly, securely and unattended.</p></li></ul><p style="text-align: left;"></p>

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