Restaurant Switches to Save Time, Money and Improve Customer Experience

<img src="https://hub.loylap.com/hubfs/Alma-front-2mb.jpg" alt="ALMA restaurant frontage" width="50%" data-align="right" class="cs-img cs-img-right" style="width: 50%;"><p style="text-align: justify;">ALMA is a small family-run restaurant set in the heart of Portobello, Dublin. They serve Argentinian-inspired brunch using fresh, local ingredients all cooked from scratch. The restaurant had been using multiple different providers for everything from their online ordering to their customer loyalty rewards and it was becoming expensive and time-consuming.</p><hr><h2 style="text-align: left;">Looking for an All-in-One Solution</h2><img src="https://hub.loylap.com/hs-fs/hubfs/Alma-customer.png?width=3352&amp;height=1838&amp;name=Alma-customer.png" alt="ALMA customer experience" width="50%" data-align="left" class="cs-img cs-img-left" style="width: 50%;"><p style="text-align: left;">Small business owners know that every penny needs to be accounted for and that every decision can make or break the business. So when ALMA decided it was time for an upgrade to their online ordering system, they did their research.</p><p style="text-align: left;">ALMA wanted better online ordering functionality, including being able to manage capacity in the kitchen and giving customers loyalty rewards even when they are not dining in-house—all with less headache around reporting for the accountant. The team also wanted to manage as few third parties as possible.</p><p style="text-align: center;">ALMA has seen an increase in sales of sides and extras in using Facilipay Online Ordering, finding that customers are ordering more food items through the app than they would if they were in the restaurant</p><hr><h2 style="text-align: left;">How ALMA streamlined their operations with Facilipay</h2><img src="https://hub.loylap.com/hs-fs/hubfs/Alma-QR-1mb.jpg?width=3354&amp;height=1854&amp;name=Alma-QR-1mb.jpg" alt="ALMA QR ordering" width="54%" data-align="right" class="cs-img cs-img-right" style="width: 54%;"><p style="text-align: justify;">Small business owners know that every penny needs to be accounted for and that every decision can make or break the business. So when ALMA decided it was time for an upgrade to their online ordering system, they did their research.</p><p style="text-align: justify;">ALMA wanted better online ordering functionality, including being able to manage capacity in the kitchen and giving customers loyalty rewards even when they are not dining in-house—all with less headache around reporting for the accountant. The team also wanted to manage as few third parties as possible.</p><hr><h2 style="text-align: left;">What small businesses can learn from ALMA's story</h2><img src="https://pdxgybcqigjepeuikhea.supabase.co/storage/v1/object/public/media/case-studies/uploads/1777476311134-2068qj.png" alt="" width="49%" data-align="left" class="cs-img cs-img-left" style="width: 49%;"><p style="text-align: justify;">Overall, FaciliPay helped ALMA to improve their customer experience and run their business more efficiently while focussing more on what they do best – creating a unique brunch experience that transports their customers to Argentina.</p><p style="text-align: justify;">Small businesses owners have a lot on their plate. They need to focus on making great food, keeping customers happy, and managing finances – all while trying to grow the business. It’s no wonder that so many small businesses turn to technology solutions like FaciliPay to help them manage different aspects of their business more efficiently.</p><p style="text-align: justify;"></p>

More Facilipay case studies

Browse all customer stories or talk to our team about your project.